Benefits Coordinator

HR Solutions; Baton Rouge (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

A human resource outsourcing provider in Baton Rouge seeks a Benefits Coordinator. In this role, you will manage employee benefits, handle customer service inquiries, and collaborate with clients to ensure timely benefit enrollments. Ideal candidates have experience in customer service and knowledge of benefit plans, with strong communication skills and attention to detail.

Qualifications

• 1+ years of experience with customer service is mandatory.
• Knowledge of employee benefit plans is preferred.
• Must demonstrate accuracy, integrity, and efficiency.

Responsibilities

• Enter benefit deductions and premiums on systems.
• Respond to employee benefit inquiries via calls and emails.
• Handle open enrollments for multiple clients.

Skills

Customer service experience

Knowledge of employee benefit plans

Problem-solving skills

Attention to detail

Communication skills

Tools

Microsoft Excel

Outlook

Prism HRIS

Job description

HR Solutions, LLC, a provider of Human Resource Outsourcing Services including Payroll, HR Consulting, Group Employee Benefits and Risk Management Consulting services to small and mid-size companies, is looking for an Benefits Coordinator - Benefits Department that works well in a fast paced, collaborative environment. Client relations drive our business, so we are looking for an energetic, positive person that can ensure the needs of our clients are met or exceeded.

** Responsibilities:**

• Entering benefit deductions and premiums/adjustments
• Entering employee enrollments/terminations/changes on carrier websites
• Contacting agents and brokers to make changes
• Answering employee benefit questions via phone calls and emails
• Working closely with clients to ensure benefit enrollments are handled in a timely manner
• Open enrollments for multiple clients
• Handling additional duties and special projects to ensure the business is operating efficiently and effectively

Qualifications:

• Some knowledge of employee benefit plans and/or experience in company benefits
• Must have 1+ years of experience with customer service
• High level of efficiency, accuracy, integrity, and attention to detail
• Ability to problem solve
• Must have knowledge of excel and outlook
• Ability to respond to time deadlines with a high degree of accuracy
• Professional expressive and written communication skills
• Diplomatic; tactful interpersonal skills
• Strong work ethic within a collaborative Team environment; Self-Directed
• Experience with Prism HRIS preferred