Remote HR Generalist — Crisis Helpline Services

Common Ground; Bingham Farms (MI); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Benefits & wellness plans

Competitive wages

Job summary

Common Ground is seeking a Human Resources Generalist to support Crisis Helpline Services (CHS) with employee relations, policy interpretation, and performance management. The role is hybrid or remote for Michigan residents, with approximately four annual visits to the Bingham Farms office.

You will partner with CHS leadership and HR to guide recruiting, onboarding, and leave processes for a large, 24/7 remote workforce while maintaining confidential records and ensuring consistent HR practices.

Qualifications

• 1–3 years of HR experience, especially employee relations and policy administration.
• Bachelor’s degree in HR, Business Admin, Organizational Development, Psychology, or related field.
• UKG HRIS or similar HR technology experience preferred.
• SHRM-CP or PHR certification preferred.

Responsibilities

• Serve as a primary HR resource for CHS employee relations and workplace concerns.
• Provide HR guidance, coaching, and consultation to supervisors and managers.
• Assist with investigation support, documentation, and next steps.
• Support managers with performance coaching, improvement plans, and corrective action.
• Interpret and apply policies across a remote, dispersed workforce.
• Respond to employee questions confidentially and professionally.
• Partner with HR leadership on recruiting, onboarding, leave, and return-to-work processes.
• Identify workforce trends and support retention, engagement, and supervisor development.
• Maintain accurate HR records and HR metrics.

Skills

Employee relations

Performance management

Policy interpretation

Coaching & guidance

Volunteer/employee support

Investigation support

Hiring collaboration

Education

Bachelor's degree in HR or related field

Equivalent education/HR experience considered

Tools

UKG HRIS

Other HR software

Job description

Common Ground is seeking a Human Resources Generalist to support Crisis Helpline Services (CHS) with employee relations, policy interpretation, and performance management. The role is hybrid or remote for Michigan residents, with approximately four annual visits to the Bingham Farms office.

You will partner with CHS leadership and HR to guide recruiting, onboarding, and leave processes for a large, 24/7 remote workforce while maintaining confidential records and ensuring consistent HR practices.