MiCAL Crisis Specialist - Frontline Strong

Common Ground; Pontiac (MI); Remote; USD 24,000 - 34,000; Part time

Benefits offered by this job

Paid Time Off

Shift premiums

Wellness plans (Calm App)

Job summary

Common Ground is seeking a MiCAL Crisis Specialist – Frontline Strong to support First Responders remotely from Michigan. The role offers part-time shifts with a base pay of $21 hourly and shift premiums. Ideal candidates have a background in crisis work and resilience to work from home in a HIPAA-compliant setup.

Responsibilities include handling calls, chats, and texts, providing resources, de-escalation, and careful documentation while maintaining confidentiality. Equal opportunity employer.

Qualifications

• High School Diploma or GED required or equivalent.
• Minimum 1 year experience in mental health, substance use, and/or crisis work.
• Experience as a First Responder or related protection/preservation roles preferred.

Responsibilities

• Provide support to first responders.
• Login to helpline applications.
• Accept incoming calls, chats and/or texts of varying crisis nature.
• Provide information on resources such as shelters, food pantries, and mental health services.
• Address callers experiencing crisis and utilize de-escalation techniques.
• Document each encounter while in-call.
• Communicate with the Frontline Strong Manager and other MiCAL staff for support.
• Maintain confidentiality in all duties.

Education

High School Diploma or GED equivalent

Job description

MiCAL Crisis Specialist – Frontline Strong

Base Pay: $21 hourly

Part-Time Shifts: Week 1: Tuesday and Saturday
Week 2 Sunday and Thursday

About you

The ideal MiCAL Crisis Specialist – Frontline Strong is a strong, self-driven, dedicated individual who works fully remote supporting First Responders. If you are self-disciplined to work from home and wish to serve First Responders,

About us

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more.

Day in the Life

• Provide support to first responders
• Login to helpline applications
• Accept incoming calls, chats and/or texts of a varying crisis nature
• Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
• Address callers experiencing crisis and utilize de-escalation techniques
• Document each encounter while in-call
• Communicate with the Frontline Strong Manager and other MiCAL staff in order to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned

What you need to apply

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• Experience as a First Responder and early-stage events for protection and preservation of life, property, evidence, and/or the environment (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)
• Minimum 1 year experience in mental health, substance use, and/or crisis work
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

What makes us different

• Non-Profit mission-driven, person-focused environment
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all

For your hard work

• Generous Paid Time Off
• Shift premiums
• Employer-sponsored benefit and wellness plans (including 16% fringe pay. Calm App, etc.)
• Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.