Remote Hospitality Tech Success Specialist

Placements24; Willows (CA); Hybrid; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health insurance

Career advancement

Industry conferences

Zusammenfassung

Placements24 is seeking a motivated Remote Customer Success Specialist to partner with hospitality SaaS clients and ensure they achieve maximum value from our products. You will onboard new clients, guide adoption, and act as a trusted advisor across teams.

You will monitor usage, gather feedback, and provide proactive training and strategic insights to help clients grow and renew. This fully remote role offers flexibility and opportunities for career advancement within a growing tech company.

Qualifikationen

• Experience in a customer success, account management, or client support role.
• Understanding of hospitality industry and client needs.
• Strong communication and relationship-building skills.
• Proficiency with CRM platforms.

Aufgaben

• Manage a dedicated portfolio of hospitality clients, building strong relationships.
• Onboard new clients with comprehensive training on our software.
• Proactively monitor usage and identify upsell opportunities.
• Conduct regular check-ins and business reviews to maximize ROI.
• Address inquiries and escalate issues when needed.
• Gather feedback and translate into product insights.
• Develop and share best practices and educational materials.
• Track customer success metrics like adoption, churn, and satisfaction.
• Collaborate with sales, product, and support teams.
• Act as a trusted advisor to leverage technology for operations.

Kenntnisse

Customer success

Account management

SaaS

Client onboarding

Remote work

Ausbildung

Bachelor's degree in Business, Hospitality Management, or related field

Tools

CRM software

Jobbeschreibung

Placements24 is seeking a motivated Remote Customer Success Specialist to partner with hospitality SaaS clients and ensure they achieve maximum value from our products. You will onboard new clients, guide adoption, and act as a trusted advisor across teams.

You will monitor usage, gather feedback, and provide proactive training and strategic insights to help clients grow and renew. This fully remote role offers flexibility and opportunities for career advancement within a growing tech company.