Remote Hospitality Support Coach

Third-Party Job Posts; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote First

PTO according to local labor rules

Wellness Fridays monthly

Fully Paid Parental Leave

Home office stipend

Cloudbeds University

Professional development and training

Job summary

Cloudbeds, a remote-first hospitality software company, is seeking a Customer Support Coach to advocate for hotel partners across live chat, email, and phone. You’ll resolve questions, troubleshoot issues, and help customers adopt our platform while building lasting relationships.

Join a 650+ team across 40+ countries, with access to Cloudbeds University and ongoing training. You’ll influence product feedback and contribute to customer success at scale.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles.
• Experience in customer service or similar is a plus.
• Fluency in English; additional languages are a plus.
• Strong communication and problem-solving skills.
• Good computer skills and reliable internet connectivity.

Responsibilities

• Assist and support customers daily in the use of Cloudbeds software.
• Resolve inquiries via phone, email, chat, or other media.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships to drive loyalty and adoption.
• Gather customer feedback for future releases and improvements.
• Utilize training materials and participate in online sessions to stay updated.

Skills

Hospitality experience

Customer service

English fluency

Multilingual support

Communication

Problem solving

Learning agility

Tech savvy

Education/experience requirement

Reliable internet

Education

Relevant graduation or 2+ years experience

Job description

Cloudbeds, a remote-first hospitality software company, is seeking a Customer Support Coach to advocate for hotel partners across live chat, email, and phone. You’ll resolve questions, troubleshoot issues, and help customers adopt our platform while building lasting relationships.

Join a 650+ team across 40+ countries, with access to Cloudbeds University and ongoing training. You’ll influence product feedback and contribute to customer success at scale.