Remote Customer Support Coach – Hospitality Innovator

Cloudbeds; Las Vegas (NV); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Remote-first culture

Home office stipend

Fully paid parental leave

Professional development

Job summary

Cloudbeds is a fully remote company powering hospitality software for properties worldwide. You will advocate for customers and resolve inquiries across live chat, email, and phone while improving product adoption and client relationships.

Join a diverse, global team that values continuous learning, collaboration, and innovation as we shape the future of hotel tech with AI-powered solutions.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles with front desk, night audit, or related functions.
• Previous experience in customer service is a plus.
• Native or fluent in English and Spanish; Portuguese is a plus.

Responsibilities

• Assist and support our hotel customers daily in the use of Cloudbeds software.
• Resolve inquiries via phone, email, chat, or other channels used by Cloudbeds.
• Troubleshoot issues and coordinate outbound calls for escalations as needed.
• Gather customer feedback for future releases and help improve adoption of the platform.

Skills

English fluency

Spanish fluency

Customer service

Communication skills

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

Cloudbeds is a fully remote company powering hospitality software for properties worldwide. You will advocate for customers and resolve inquiries across live chat, email, and phone while improving product adoption and client relationships.

Join a diverse, global team that values continuous learning, collaboration, and innovation as we shape the future of hotel tech with AI-powered solutions.