Remote Hospitality Support Coach & Trainer

Third-Party Job Posts; United States; Remote; USD 55,000 - 77,000; Full time

Benefits offered by this job

Remote-first culture

Home office stipend

Professional development

Job summary

Cloudbeds, a fully remote hospitality software company, is seeking a Customer Support Coach to advocate for hotel partners, resolve inquiries, and improve software adoption. You will create training materials, stay updated with updates, and help scale support across a global team.

The role emphasizes empathy, strong communication, and problem-solving with English, Spanish, and possibly Portuguese. Remote work is the norm for this expanding team.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles.
• Native or Fluent in English and Spanish; Portuguese is a plus.
• Excellent communication skills and a positive attitude.
• Excellent problem-solving skills and emotional intelligence.
• Great levels of learning agility.
• A compatible graduation course or more than 2 years of proven experience in the area.
• Skill with computers and systems.

Responsibilities

• Assist and support our existing customers daily in the use of our software.
• Resolve customers' inquiries via phone, email, chat, or any other media used by Cloudbeds.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships with empathy to drive loyalty and software adoption.
• Gather customers' feedback and requirements for future releases of the software.
• Use training materials and attend company-wide online training sessions to stay up-to-date with system updates.

Skills

Hospitality experience

Customer service

English & Spanish Fluency

Portuguese a plus

Communication skills

Problem solving

Learning agility

Education

Graduation course or 2+ years experience

Tools

Computers & systems

Job description

Cloudbeds, a fully remote hospitality software company, is seeking a Customer Support Coach to advocate for hotel partners, resolve inquiries, and improve software adoption. You will create training materials, stay updated with updates, and help scale support across a global team.

The role emphasizes empathy, strong communication, and problem-solving with English, Spanish, and possibly Portuguese. Remote work is the norm for this expanding team.