Remote Customer Support Coach - Hospitality Tech

Cloudbeds; Denver (CO); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Remote work

Home office stipend

Professional development

Parental leave

Job summary

Cloudbeds, a fully remote company, seeks a Customer Support Coach to advocate for hotel partners, resolve questions, and guide adoption of our AI-powered platform. The role emphasizes empathy, smooth multi-channel support, and ongoing learning with a diverse global team.

You will craft training materials, update resources, and relay feedback to improve the product. English and Spanish fluency are required; Portuguese a bonus.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles.
• Native or fluent English and Spanish; Portuguese is a plus.
• Excellent communication skills and a positive attitude.
• Strong problem-solving skills and emotional intelligence.
• Learning agility and ability to adapt to new tools.
• Compatible graduation course or >2 years proven related experience.
• Comfort with computers and hospitality software.

Responsibilities

• Assist and support existing hotel customers daily with the software.
• Resolve inquiries via phone, email, chat, or other media.
• Troubleshoot issues and escalate via outbound calls when needed.
• Build strong relationships to drive loyalty and adoption.
• Gather customer feedback for future releases.
• Utilize training materials and stay updated on system updates.

Skills

Hospitality experience

English

Spanish

Portuguese

Communication skills

Learning agility

Education

Relevant education or equivalent experience

Tools

CRM systems

Job description

Cloudbeds, a fully remote company, seeks a Customer Support Coach to advocate for hotel partners, resolve questions, and guide adoption of our AI-powered platform. The role emphasizes empathy, smooth multi-channel support, and ongoing learning with a diverse global team.

You will craft training materials, update resources, and relay feedback to improve the product. English and Spanish fluency are required; Portuguese a bonus.