Remote Hospitality Support Coach

Cloudbeds; Tucson (AZ); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

PTO per local law

Wellness Fridays

Parental Leave

Home office stipend

Professional development

Job summary

Cloudbeds is a fully remote team powering hospitality properties worldwide. You’ll support hotel partners, resolve inquiries across live chat, email, and phone, and help drive adoption of Cloudbeds software.

We value warm communication, problem-solving, and empathy, with ongoing training and updates to keep you ahead. Join a diverse, global team delivering exceptional experiences for hoteliers.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles with frontline duties.
• Previous experience in customer service or similar is a plus.
• Native or Fluent in English and Spanish; Portuguese is a plus.
• Excellent communication skills and a positive attitude.
• Excellent problem-solving skills and emotional intelligence.
• Great levels of learning agility.
• A compatible graduation course or more than 2 years of proven experience in the area.
• Skill with computers and systems.

Responsibilities

• Assist and support our existing customers (hotel properties) daily in the use of our software.
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software.
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates.

Skills

Hospitality experience

Customer service

English/Spanish bilingual

Learning agility

Education

Higher education or equivalent experience

Job description

Cloudbeds is a fully remote team powering hospitality properties worldwide. You’ll support hotel partners, resolve inquiries across live chat, email, and phone, and help drive adoption of Cloudbeds software.

We value warm communication, problem-solving, and empathy, with ongoing training and updates to keep you ahead. Join a diverse, global team delivering exceptional experiences for hoteliers.