Remote Hospitality Support Coach

United States Digital Space LLC; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote First

PTO in accordance with local labor

Wellness Fridays

Fully Paid Parental Leave

Home office stipend

Professional development courses

Knowledge transfer

Job summary

the company is a fully remote, globally distributed team transforming hospitality with an AI-powered platform used across 150 countries. As a Customer Support Coach, you will advocate for hotel partners, resolve questions across channels, and drive adoption while shaping the platform's future through feedback.

You will create training materials, update support resources, and stay ahead of system updates, contributing to a seamless customer experience with a strong emphasis on empathy,

Qualifications

• 1+ years of hospitality experience in hotels or similar
• English and Spanish fluency; Portuguese is a plus
• Excellent communication and problem-solving skills
• Strong learning agility and tech literacy
• Reliable internet connection

Responsibilities

• Assist and support existing customers daily in the use of our software
• Resolve inquiries via phone, email, chat, or other media
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships to drive loyalty, retention and software adoption
• Gather customers' feedback and requirements for future releases
• Use training materials and attend online training sessions to stay updated with system updates

Skills

Hospitality experience

Customer service

English & Spanish

Portuguese helpful

Communication skills

Problem solving

Learning agility

Tech savvy

Reliable internet

Education

Graduation preferred

Job description

the company is a fully remote, globally distributed team transforming hospitality with an AI-powered platform used across 150 countries. As a Customer Support Coach, you will advocate for hotel partners, resolve questions across channels, and drive adoption while shaping the platform's future through feedback.

You will create training materials, update support resources, and stay ahead of system updates, contributing to a seamless customer experience with a strong emphasis on empathy,