Remote Hospitality Customer Advisor / Live Chat Support Agent

Evolution Sports Group; New York (NY); Remote; USD 55,104 - 82,656; Full time

Benefits offered by this job

Competitive Pay Rate

Paid Training

Flexible Work Schedule

Company-Provided Home Office Setup

Employee Benefits Package

Job summary

A leading sports management company is seeking a Remote Hospitality Customer Advisor / Live Chat Support Agent to join its team. In this role, you will provide exceptional customer service via live chat, assisting clients with inquiries and reservations. Previous customer service experience is preferred along with strong communication and multitasking skills. This position offers a competitive pay rate of $40–$60/hr and flexible scheduling options for both full-time and part-time work. Join us to enhance client satisfaction and contribute to memorable experiences.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong conflict resolution skills.
• Familiarity with live chat tools.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Provide information about hospitality services.
• Assist with reservations and cancellations.
• Handle customer complaints professionally.
• Maintain knowledge of services to assist customers.

Skills

Customer service experience

Excellent communication skills

Multitasking

Problem-solving

Knowledge of sports events

Job description

Overview

Remote Hospitality Customer Advisor / Live Chat Support Agent

About the job

Position: Remote Hospitality Customer Advisor / Live Chat Support Agent

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company.

Responsibilities

• Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner
• Provide accurate and detailed information about our hospitality services, packages, and events to customers
• Assist customers in making reservations, changes, and cancellations as needed
• Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary
• Maintain a high level of knowledge about our company, services, and events to effectively assist customers
• Collaborate with other team members to improve the overall customer experience and identify areas for improvement
• Keep detailed records of customer interactions and transactions for future reference

Qualifications

• Previous experience in customer service or hospitality is preferred
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Proficient in using live chat and other communication tools
• Knowledge of sports events and tournaments is a plus
• Flexibility to work evenings, weekends, and holidays as needed
• Competitive salary and benefits package
• Opportunities for career growth and development within the company
• A dynamic and inclusive work environment
• Complimentary access to sports events and tournaments
• Training and support to enhance your skills and knowledge in the hospitality industry

Compensation & Benefits

• Competitive Pay Rate: $40–$60/hr based on experience and performance
• Paid Training: $40/hr for 1-week onboarding training
• Training Completion Bonus: $700 instant incentive after setup and training
• Work Schedule: Flexible Scheduling: Choose Full-time (30–40 hrs/week) or Part-time (20 hrs/week)
• Options for morning, afternoon, or evening schedules
• Remote Work & Equipment: 100% Remote Position — U.S.-based only
• Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support
• Employee Benefits Package: Paid Time Off (PTO) + Paid Sick Days
• Mental Health Support Access (virtual consultations)
• Paid Holidays
• 401(k) Retirement Savings Option (where applicable)
• Guaranteed long-term placement with stable weekly hours
• Fast-track promotion opportunities every 3–6 months
• Company-sponsored certifications & skills training
• Internal mobility program — move into leadership, QA, HR, or project roles
• Monthly wellness allowance
• Employee recognition rewards
• Birthday stipend or digital gift card
• Annual performance review with salary increase potential