Event Success Coordinator

AccruePartners; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

AccruePartners in Charlotte seeks a customer‑support specialist to serve hotels, athletes, teams, and families during events, handling bookings and inquiries. This is a fast‑paced role within a growing tech‑driven environment providing cross‑team exposure and potential extension beyond a four‑week temporary assignment.

Ideal candidates have hospitality or travel trade experience and are polished communicators able to manage reservations and follow‑ups while delivering a superior customer

Qualifications

• Previous customer support experience in hospitality or similar.
• Familiar with hotels, travel, events, teams, or related customer interactions.
• Early-career candidates with substantial travel-sports experience will be considered.
• Polished communicator with hotels, athletes, teams, families.
• Experience handling reservations, modifications, and follow-up.
• Dependable, organized, and able to deliver strong customer experience.

Responsibilities

• Serve as a key point of contact for hotels, athletes, teams, and families, providing responsive and professional support throughout the event and booking process.
• Coordinate hotel and event details, including following up on room-list cutoff compliance and confirming information with hotel partners.
• Assist with reservations, modifications, and event-related questions.
• Support event building and maintenance within the company’s booking platform.
• Upload and organize hotel contracts and related information.
• Communicate with hotel partners to confirm information and help keep upcoming events on track.
• Support the team during its busy season by balancing customer service, event coordination, reservations, and administrative responsibilities.

Skills

Customer service

Hospitality

Communication

Organized

Travel experience

Event coordination

Tools

Booking platform

Job description

• Join a growing technology company that is continuing to expand its team and operations.
• Be part of a fast-paced, dynamic environment focused on continued growth and new initiatives.
• Work within a multi-team organization with dedicated functions across product, marketing, sales, and operations.
• Join a collaborative, high-energy culture where team members are encouraged to take initiative and figure things out.
• Be part of an organization currently in an active growth and scaling phase.
• Work alongside teams that value creativity, adaptability, and strong communication.
• Join a company continuing to build its presence and expand its operations in Charlotte.

WHAT THEY OFFER YOU

• Opportunity to join a growing technology company during an active period of expansion.
• Fast-paced environment where initiative, problem-solving, and creative thinking are valued.
• Exposure to different areas of the organization as the company continues to grow.
• Collaborative culture with opportunities to work across multiple teams and departments.
• Opportunity to contribute during an important period of growth and change within the organization.
• Initial temporary assignment expected to last approximately four weeks.
• Potential for the assignment to extend based on the evolving needs of the business, without a guarantee of long‑term or permanent employment.

WHAT YOU WILL BE DOING

• Serve as a key point of contact for hotels, athletes, teams, and families, providing responsive and professional support throughout the event and booking process.
• Coordinate hotel and event details, including following up on room‑list cutoff compliance and confirming information with hotel partners.
• Assist with reservations, modifications, and event‑related questions.
• Support event building and maintenance within the company’s booking platform.
• Upload and organize hotel contracts and related information.
• Communicate with hotel partners to confirm information and help keep upcoming events on track.
• Support the team during its busy season by balancing customer service, event coordination, reservations, and administrative responsibilities.

A BACKGROUND THAT FITS

• Previous customer support experience, particularly within hospitality or another customer‑facing environment.
• Experience or familiarity with hotels, travel, events, athletes, teams, or related customer interactions.
• Early‑career candidates with substantial travel‑sports experience will also be considered.
• Polished and charismatic communicator who is comfortable speaking with hotels, athletes, teams, and families.
• Comfortable handling event‑related questions, reservations, modifications, and follow‑up communication.
• Dependable, organized, and enjoyable to speak with, with the ability to provide a strong customer experience.
• Hospitality support or travel‑sports experience is preferred, but candidates with strong communication skills and dependability will also be considered.