Remote Home-Based Customer Service Specialist

DCX PH; United States; Remote; USD 29,000 - 47,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

Internet stipends upon regularization

PTO credits and service leaves

Company-sponsored training

Job summary

DCX PH seeks a Home-Based Customer Service Representative to support partner brands from a remote US-based operation. You will handle billing inquiries, service questions, chat responses, and coordination with field managers.

A bachelor’s degree and 1–3 years of customer service experience are preferred, with strong English communication and CRM proficiency. The role offers permanent remote work with a competitive salary, international time-zone considerations, and full benefits as listed in the

Qualifications

• Bachelor’s degree required or related field.
• 1–3 years of customer service experience preferred.
• Strong English communication skills and professional phone/chat demeanor.

Responsibilities

• Answering billing questions.
• Handling service questions about dates and providers.
• Responding to customers via online chat and calls.
• Provide repair timelines and assist with rescheduling services.
• Support field managers as needed.

Skills

English communication

Customer-centric

Problem solving

Organized time management

Adaptable & resilient

Overnight shift readiness

CRM experience

Microsoft Office (Word, Excel, Outlook

Education

Bachelor’s degree in marketing, Communications, Business Administration, or related field

Tools

CRM systems

Microsoft Office (Word, Excel, Outlook)

Job description

DCX PH seeks a Home-Based Customer Service Representative to support partner brands from a remote US-based operation. You will handle billing inquiries, service questions, chat responses, and coordination with field managers.

A bachelor’s degree and 1–3 years of customer service experience are preferred, with strong English communication and CRM proficiency. The role offers permanent remote work with a competitive salary, international time-zone considerations, and full benefits as listed in the