Remote Customer Service Specialist — Growth & Impact

DCX PH; United States; Remote; USD 334,800 - 390,600; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

Internet stipends upon regularization

PTO credits and service incentive leaves

Career skills training courses

Job summary

DCX PH is seeking a Home-Based Customer Service Specialist to provide high-quality support to clients across various industries. In this role, you'll manage inquiries, resolve service issues, and ensure customer satisfaction—all from the comfort of your home.

Applicants should have strong communication skills, be customer-focused, and ideally hold a bachelor’s degree. The position offers a permanent work-from-home setup and various employee benefits. If you thrive in a dynamic environment with opportunities for growth, apply to join our passionate team.

Qualifications

• 1-2 years of experience in customer-facing roles such as call center, retail, or hospitality.
• Strong verbal and written communication skills with a professional customer service tone.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

Responsibilities

• Handle customer inquiries via phone, email, or live chat.
• Resolve customer complaints and service issues with professionalism and urgency.
• Maintain high levels of customer satisfaction through active listening and clear communication.

Skills

Clear Communicator

Customer-Focused

Solutions-Oriented

Detail-Oriented

Goal-Driven

Collaborative

Education

Bachelor’s degree in Communications, Business Administration, or a related field

Tools

CRM platforms

Communication tools

Job description

DCX PH is seeking a Home-Based Customer Service Specialist to provide high-quality support to clients across various industries. In this role, you'll manage inquiries, resolve service issues, and ensure customer satisfaction—all from the comfort of your home.

Applicants should have strong communication skills, be customer-focused, and ideally hold a bachelor’s degree. The position offers a permanent work-from-home setup and various employee benefits. If you thrive in a dynamic environment with opportunities for growth, apply to join our passionate team.