Remote Helpdesk Technician - IT Support & Training

Amentum; Morgantown (WV); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off and holidays

Retirement benefits

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a Helpdesk Technician to support our Legacy Management Contract in Morgantown, WV and remotely. The role provides professional IT support to a dispersed user base, handling PC software/hardware, networked peripherals, and telecom services.

Responsibilities include troubleshooting, ticketing, end-user training, and collaboration with IT staff. A Bachelor's degree or equivalent experience is required, with certifications preferred and U.S. citizenship for facility credentials.

Qualifications

• Bachelor’s degree in computer science, information technology, business, or related field; experience in lieu of education considered.
• No minimum experience required; 2 years of Helpdesk experience preferred.
• Microsoft, Adobe, CompTIA A+ or other technical certifications preferred.
• Must be able to obtain and maintain facility credentials/authorization; U.S. Citizenship is required.

Responsibilities

• Provide technical assistance and troubleshooting for PC software/hardware and telecommunications to LM/LMS employees, subcontractors, and affiliates.
• Provide professional telephone, email, and in-person support for a dispersed user population.
• Document all activity in the trouble-ticketing system.
• Install, configure, test, maintain, and troubleshoot end-user workstation software and hardware.
• Perform on-site and remote analysis and implement corrective solutions for complex PC issues.
• Maintain inventory of computers, monitors, printers, scanners, and other peripheral equipment.

Skills

Helpdesk support

Technical troubleshooting

End user training

Communication skills

Powershell

Education

Bachelor’s degree in CS/IT/related field

Tools

Windows OS

Microsoft Office

Ticketing system

PowerShell

Job description

Amentum is seeking a Helpdesk Technician to support our Legacy Management Contract in Morgantown, WV and remotely. The role provides professional IT support to a dispersed user base, handling PC software/hardware, networked peripherals, and telecom services.

Responsibilities include troubleshooting, ticketing, end-user training, and collaboration with IT staff. A Bachelor's degree or equivalent experience is required, with certifications preferred and U.S. citizenship for facility credentials.