IT Help Desk Technician - Desktop & Remote Support

Amentum; Annapolis (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Education reimbursement

Parental leave

Stock purchase plan

Tax savings options

Disability insurance

Life insurance

Pet insurance

Job summary

Amentum is seeking a Call Center IT Support Technician to assist Anne Arundel County Office of Information Technology in Annapolis, MD. The role covers Tier 1 help desk support for PCs, networks, and telecommunications, including training staff on standard desktop apps and remote assistance.

Responsibilities include troubleshooting hardware/software, supporting county staff at remote locations, and maintaining incident logs.

Qualifications

• Associate’s degree in IT or related field with at least 1 year of desktop support experience
• Or High school diploma/GED with at least 3 years of desktop support experience
• Experience with Google Workspace Environment, including Gmail, Calendar, and Drive
• Clear, concise, and accurate communications skills in English, both verbal and written
• Must be able and willing to perform physical tasks at a desk for long periods and travel as needed
• Must have valid driver’s license and be able to pass Motor Vehicle Records for travel to customer locations

Responsibilities

• Provide technical assistance and troubleshooting to end-users experiencing hardware or software issues with their desktop computers, laptops, and peripherals.
• Diagnose and resolve hardware and software problems related to desktop computers, laptops, printers, and other peripherals.
• Escalate complex issues to higher-level support teams as needed.
• Provide technical support and guidance to users via phone, email, chat, remote, or in-person interactions.
• Provide desktop support for all County staff, including those at remote locations.
• Create and maintain Incident work-log entries and spreadsheets/databases for tracking purposes.
• Provide training in desktop programs for new staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. G-Suite, Microsoft Office, etc) and how to access available research.

Skills

Customer service

Communication skills

Problem solving

Education

Associate's degree in IT

High school diploma/GED

Tools

Google Workspace

Microsoft Office

Job description

Amentum is seeking a Call Center IT Support Technician to assist Anne Arundel County Office of Information Technology in Annapolis, MD. The role covers Tier 1 help desk support for PCs, networks, and telecommunications, including training staff on standard desktop apps and remote assistance.

Responsibilities include troubleshooting hardware/software, supporting county staff at remote locations, and maintaining incident logs.