Helpdesk Technician

Amentum Holdings, Inc.; Morgantown (WV); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off and holidays

Retirement benefits

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a Helpdesk Technician to support our Legacy Management Contract in Morgantown, WV and remotely. The role provides professional IT support to a dispersed user base, handling PC software/hardware, networked peripherals, and telecom services.

Responsibilities include troubleshooting, ticketing, end-user training, and collaboration with IT staff. A Bachelor's degree or equivalent experience is required, with certifications preferred and U.S. citizenship for facility credentials.

Qualifications

• Bachelor’s degree in computer science, information technology, business, or related field; experience in lieu of education considered.
• No minimum experience required; 2 years of Helpdesk experience preferred.
• Microsoft, Adobe, CompTIA A+ or other technical certifications preferred.
• Must be able to obtain and maintain facility credentials/authorization; U.S. Citizenship is required.

Responsibilities

• Provide technical assistance and troubleshooting for PC software/hardware and telecommunications to LM/LMS employees, subcontractors, and affiliates.
• Provide professional telephone, email, and in-person support for a dispersed user population.
• Document all activity in the trouble-ticketing system.
• Install, configure, test, maintain, and troubleshoot end-user workstation software and hardware.
• Perform on-site and remote analysis and implement corrective solutions for complex PC issues.
• Maintain inventory of computers, monitors, printers, scanners, and other peripheral equipment.

Skills

Helpdesk support

Technical troubleshooting

End user training

Communication skills

Powershell

Education

Bachelor’s degree in CS/IT/related field

Tools

Windows OS

Microsoft Office

Ticketing system

PowerShell

Job description

Amentum is a global leader in advanced engineering and innovative solutions, supporting critical missions across defense, intelligence, energy, and civilian sectors. Our people are our competitive advantage, driven by purpose, collaboration, and a commitment to delivering excellence for our customers and communities. We are currently seeking a Helpdesk Technician to support our Legacy Management Contract in Morgantown WV/Remote.

JOB DESCRIPTION (ESSENTIAL DUTIES/RESPONSIBILITIES):

The Helpdesk Technician is responsible for consistently providing professional support for a wide range of technology services needs to a geographically dispersed user population representing widely varying levels of technical capabilities.

• 1.Provide technical assistance and troubleshooting related to personal computer (PC) software & hardware and telecommunication services, including connectivity, to all LM and LMS employees, subcontractors, and affiliates.
• 2.Provide efficient, knowledgeable, and professional telephone, email, and face-to-face support of the user population to address requests.
• 3.Thoroughly and accurately document all activity in the organization’s trouble-ticketing system.
• 4.Troubleshoot issues presented in a timely and accurate fashion.
• 5.Provide end user training and assistance where required.
• 6.Collaborate with other IT support personnel for topics beyond the scope of first level support.
• 7.Possess ability to independently organize own work to meet established objectives, using discretion in performing duties.
• 8.Consistently provide polite, professional, and patient telephone support for a wide range of technical support needs to a geographically dispersed user population representing widely varying levels of technical capabilities.
• 9.Work with end users to identify and deliver required software and hardware service via telephone, email, and in-person interaction.
• 10.Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and hardware, networked peripheral devices, and telecommunications services.
• 11.Perform on-site and remote analysis, diagnosis, recommendation, and implementation of corrective solutions for complex PC issues.
• 12.Assist in maintaining an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.
• 13.Maintain up-to-date knowledge of relevant software and hardware products.
• 14.Other duties as assigned.

REQUIRED QUALIFICATIONS:

EDUCATION, LICENSE, CERTIFICATION, and EXPERIENCE

Bachelor’s degree in computer science, information technology, business, or related field. Experience in lieu of education considered.

Experience

No minimum experience required. 2 years of Helpdesk experience preferred.

Licenses

No licensure required

Certifications

No professional certification required. Microsoft, Adobe, CompTIA A+ or other technical certifications preferred.

Must be able to obtain and maintain facility credentials/authorization. Note: U.S. Citizenship is required for facility credentials/authorization at this work location.

REQUIRED SCREENINGS

• 1.Drug Screen
• 2.Physical Assessment (if applicable)
• 3.Background Check (Criminal, Civil, Educational, Previous Employment, etc.)
• 4.Driver Record Screen (for positions requiring on-the-job-driving)

REQUIRED SKILLS/ABILITIES:

• 1.Possess theoretical and practical knowledge of software and hardware and exposure to assisting others with needs related to the topics.
• 2.Excellent technical knowledge of network operations and PC hardware and peripherals.
• 3.Comprehensive working knowledge of computer systems and commonly used software, specifically current versions of Microsoft Windows and Office suite of products.
• 4.Capability to quickly grasp support requirements for software and processes specific to the user-operating environment.
• 5.Powershell skills a plus.

Legacy Management Support (LMS) Organizational Core Values: One Team, One Mission Successfully execute the LM mission safely through a disciplined culture of organizational excellence.

• 1.Safety – The foundation of everything we do.
• 2.Teamwork – Leading with trust, open communication, and collaboration.
• 3.Quality – Striving to exceed expectations.
• 4.Ownership - Each of us has the responsibility to contribute and be accountable.

ESSENTIAL PHYSICAL REQUIREMENTS:

Physical Activities:

Sedentary: Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs may be defined as sedentary when walking and standing are required only occasionally, and all other sedentary criteria are met.

SUPERVISORY RESPONSIBILITIES:

This position does not require any supervisor responsibilities.

EMPLOYMENT-AT-WILL:

Employment is at will, unless prohibited by local and/or state laws.

Compensation Details:

$25.65 - 36.39

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.