Technical Desktop Assistance

Ampcus, Inc; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology consulting firm located in Washington, DC is seeking a highly motivated individual for the role of Technical Desktop Assistance. This position involves providing level 1 technical support to end-users and assisting remote users with multiple IT challenges. Candidates should possess advanced computer skills and relevant expertise in Microsoft products. The role requires excellent communication abilities and a customer service-focused approach. An inclusive work environment is fostered, as we are an Equal Opportunity Employer.

Qualifications

• 6+ years of advanced computer expertise required.
• 6+ years of experience with Microsoft Office Application Suite.
• Experience with OS X, iOS, and Android is required.

Responsibilities

• Provide level 1 technical assistance to end-users.
• Conduct IT training and orientation for new hires.
• Troubleshoot advanced network issues.

Skills

Advanced computer expertise

Microsoft Office Application Suite

Microsoft Windows

OSX / iOS / Android

Customer service experience

Remote PC Management

Networking Technologies

Tools

Ticketing Systems

Ghost

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Technical Desktop Assistance
Location: Washington, DC.

The Overall Purpose of Position

• The purpose of this position is to provide level 1 technical assistance to end-users, as well as remote users, track issues to rectify user issues, document solutions or elevate to other technicians as needed.

Scope Of Work

• Provide advance phone/email/walkup support to internal and external users.
• Assist users in connecting to the network remotely.
• Conduct IT training and orientation for new hires.
• Create Active Directory accounts for new users and contractors.
• Troubleshoot advanced network issues.
• Help develop desktop support procedures.
• Review Service Desk level 1 escalations for compliance prior to escalation.
• Install and support desktop software applications.
• Preform laptop and desktop installations
• Grant permissions to internally created applications

Experience

• Advanced computer expertise, 6 years required.
• Microsoft Office Application Suite, 6 years required.
• Microsoft Windows 7/8 years’ experience required.
• OSX / iOS / Android Experience required.

NOTE: In addition, this is the desired experience.

• Customer service experience.
• Experience installing Windows and Building/Repairing PC’s.
• Imaging PC’s and preparing them for end users on a Windows domain.
• End user support, 4 years preferred.
• Networking Technologies, 4 years preferred.
• Ticketing Systems 3 years preferred.
• Remote PC Management, 2 years preferred.
• Audio Visual Systems Support, 2 years preferred.

Special skills

• Advanced computer skills and application software understanding.
• Ability to use ticketing system, Ghost and remote tools.
• Ability to lift equipment up to 50 lbs.
• Preparing and delivering information in a concise and professionally written format.
• Preparing and presenting information to staff in a formal and informal setting.
• Working in teams.
• Developing and/or creating new more effective procedures or approaches to Service Desk issues.
• Analyzing and developing solutions to problems.
• Providing quality and detail oriented technical support.
• Providing timely and high-quality customer service and support to end users.
• Excellent interpersonal and communication skills.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.