Remote IT Help Desk Technician

Amentum company; Annapolis (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Educational reimbursement

Parental leave

Employee stock purchase plan

Disability insurance

Life insurance

Pet insurance

Job summary

Amentum is seeking a Call Center IT Support Technician to provide Tier 1 help desk support for desktop PCs, peripherals, and communication tools in Annapolis, Maryland. You will assist users via phone, email, chat, remote, or in-person interactions and help maintain incident logs.

The role requires English communication skills, Google Workspace experience, and a willingness to travel locally as needed. Hours are typically 8 per day, 5 days a week, with occasional overtime.

Qualifications

• Associate’s degree in a related IT field with at least 1 year of desktop support or helpdesk experience.
• Or a high school diploma/GED with at least 3 years of desktop support or technical support experience.
• Experience with Google Workspace (Gmail, Calendar, Drive).
• Experience with client-facing consulting engagements.
• Clear, concise English communications (written and spoken).
• Ability to perform physical tasks such as sitting for extended periods and driving to locations.

Responsibilities

• Provide Tier 1 help desk support for desktop PCs, laptops, and peripherals.
• Diagnose and resolve hardware/software issues on desktops, printers, and peripherals.
• Escalate complex issues to higher-level teams as needed.
• Support users via phone, email, chat, remote or in-person interactions.
• Provide desktop support for county staff, including remote locations.
• Create and maintain incident logs and tracking databases/spreadsheets.
• Provide basic training on desktop applications and research access.

Skills

Customer service

Attention to detail

English communication

Phone/email/chat support

Remote/onsite support

Education

Associate’s degree in IT or related field

High school diploma/GED with 3+ years experience

Bachelor’s degree (preferred)

Tools

Google Workspace

Gmail

Calendar

Drive

Microsoft Office

Job description

Amentum is seeking a Call Center IT Support Technician to provide Tier 1 help desk support for desktop PCs, peripherals, and communication tools in Annapolis, Maryland. You will assist users via phone, email, chat, remote, or in-person interactions and help maintain incident logs.

The role requires English communication skills, Google Workspace experience, and a willingness to travel locally as needed. Hours are typically 8 per day, 5 days a week, with occasional overtime.