IT Help Desk Technician - Desktop & Remote Support

PAE Government Services Inc.; Maryland; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a Call Center IT Support Technician to assist the Anne Arundel County Office of Information Technology in Annapolis, Maryland. You will provide Tier 1 help desk support for PCs, printers, tablets, and other peripherals, using strong customer service skills to resolve issues via phone, chat, email, or in-person interactions.

Responsibilities include troubleshooting hardware/software problems, escalating complex cases, maintaining incident records, and training new staff on

Qualifications

• Associate’s degree in IT or related field with 1+ year desktop support/helpdesk experience
• High school diploma/GED with 3+ years of desktop support experience accepted
• Experience with Google Workspace including Gmail, Calendar, Drive
• Clear communication in English, both verbal and written

Responsibilities

• Provide Tier 1 help desk support for end-users
• Troubleshoot hardware/software issues on desktops, laptops, and peripherals
• Escalate complex problems to higher-level teams as needed
• Offer support via phone, email, chat, remote, or in-person
• Provide desktop support for county staff, including remote locations
• Create and maintain incident logs and tracking databases
• Conduct training on basic desktop applications (G‑Suite, Microsoft Office)

Skills

Desktop support

Google Workspace

English communication

Customer service

Phone/email/chat support

Education

Associate’s degree in IT

High school diploma/GED

Bachelor’s degree (preferred)

Tools

G-Suite

Microsoft Office

Job description

Amentum is seeking a Call Center IT Support Technician to assist the Anne Arundel County Office of Information Technology in Annapolis, Maryland. You will provide Tier 1 help desk support for PCs, printers, tablets, and other peripherals, using strong customer service skills to resolve issues via phone, chat, email, or in-person interactions.

Responsibilities include troubleshooting hardware/software problems, escalating complex cases, maintaining incident records, and training new staff on