Remote Help Desk Technician - Healthcare IT

Cloudscale365-1; Flemington (NJ); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Cloudscale365-1 is seeking a Help Desk Technician to support a healthcare client in a remote role with occasional on-site work in Flemington, NJ. The regular schedule is Monday through Friday, 9:30 AM to 6 PM, with potential weekend coverage.

You will serve as the first contact for users, handle calls, create tickets, and escalate when needed. You will perform Active Directory administration, document issues and resolutions, and collaborate with on-call teams.

Qualifications

• Experience as Help Desk Technician or Support Analyst.
• Strong understanding of modern software, systems, and IT technologies.
• Active Directory experience (account management, password resets, profiles).
• Excellent communication and interpersonal skills — able to assist users calmly and effectively.
• Organized, dependable, and able to work independently with minimal supervision during overnight hours.
• Healthcare IT experience preferred but not required.
• Familiarity with Google Workspace (G Suite) is a plus.

Responsibilities

• Provide technical assistance for network, computer hardware, and software issues.
• Answer help desk calls, create support tickets, and determine appropriate routing or resolution.
• Support users via phone, electronically, or in person as needed.
• Perform Active Directory administration including credential creation, password resets, and user profile troubleshooting.
• Document issues, steps taken, and resolutions clearly and accurately.
• Collaborate with on-call technical teams when escalation is necessary.
• Maintain strong communication and professionalism during all user interactions.

Skills

Active Directory

Customer support

Communication skills

Technical troubleshooting

Independent worker

Valid driver’s license

Tools

Google Workspace

Job description

Cloudscale365-1 is seeking a Help Desk Technician to support a healthcare client in a remote role with occasional on-site work in Flemington, NJ. The regular schedule is Monday through Friday, 9:30 AM to 6 PM, with potential weekend coverage.

You will serve as the first contact for users, handle calls, create tickets, and escalate when needed. You will perform Active Directory administration, document issues and resolutions, and collaborate with on-call teams.