Help Desk Technician

CloudScale365; Flemington (NJ); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Job summary

CloudScale365, Inc. is seeking a motivated Help Desk Technician to support our healthcare client in a primarily remote role with occasional on-site work in Flemington, NJ. Shift is Monday through Friday, 9:30 AM to 6 PM, with possible weekend coverage.

You will be the first point of contact for users, handle calls, create and route tickets, and resolve technical issues. Strong AD skills, Google Workspace familiarity, and excellent communication are essential for success in this role.

Qualifications

• Experience as a Help Desk Technician or Support Analyst.
• Strong understanding of modern software, systems, and IT technologies.
• Active Directory experience (account management, password resets, profiles).
• Excellent communication and interpersonal skills — able to assist users calmly and effectively.
• Organized, dependable, and able to work independently with minimal supervision during overnight hours.
• Valid driver’s license, proof of insurance, and reliable transportation (if on-site presence is required).
• Healthcare IT experience preferred but not required.
• Familiarity with Google Workspace (G Suite) is a plus.

Responsibilities

• Provide technical assistance for network, hardware, and software issues.
• Answer help desk calls, create tickets, and determine appropriate routing or resolution.
• Support users via phone, electronically, or in person as needed.
• Perform Active Directory administration including credential creation, password resets, and user profile troubleshooting.
• Document issues, steps taken, and resolutions clearly and accurately.
• Collaborate with on-call technical teams when escalation is necessary.
• Maintain strong communication and professionalism during all user interactions.

Skills

Active Directory

Communication skills

Troubleshooting

Independent work

Customer service

Tools

Google Workspace

Job description

About the Role

We’re looking for a motivated and reliable Help Desk Technician to support one of our healthcare clients during weekday afternoon operations. This is a remote role with the possibility of occasional on-site work in Flemington, NJ. The regular schedule is Monday through Friday, 9:30 AM to 6 PM, though occasional weekend coverage may be necessary.

In this position, you’ll serve as the first point of contact for users, handling support calls, creating tickets, and resolving technical issues. You will also coordinate with on-call application and engineering teams when escalation is required. If you’re dependable, customer-focused, and enjoy helping users overcome technology challenges, we’d love to meet you.

Key Responsibilities

• Provide technical assistance for network, computer hardware, and software issues.
  
• Answer help desk calls, create support tickets, and determine appropriate routing or resolution.
• Support users via phone, electronically, or in person as needed.
• Perform Active Directory administration including credential creation, password resets, and user profile troubleshooting.
• Document issues, steps taken, and resolutions clearly and accurately.
• Collaborate with on-call technical teams when escalation is necessary.
• Maintain strong communication and professionalism during all user interactions.

Minimum Qualifications

• Previous experience as a Help Desk Technician or Support Analyst.
  
• Strong understanding of modern software, systems, and IT technologies.
• Active Directory experience (account management, password resets, profiles).
• Excellent communication and interpersonal skills — able to assist users calmly and effectively.
• Organized, dependable, and able to work independently with minimal supervision during overnight hours.
• Valid driver’s license, proof of insurance, and reliable transportation (if on-site presence is required).
• Healthcare IT experience preferred but not required. Sure, I’ll correct the description and ensure it meets the formatting guidelines. Here’s the refined version: **Title:** Help Desk Technician **Location:** Remote with occasional on-site in Flemington, NJ **Schedule:** Monday‑Friday, 9:30 AM–6 PM (possible weekend coverage) **Responsibilities:**
  • Provide technical assistance for network, computer hardware, and software issues.
  • Answer help‑desk calls, create tickets, and determine appropriate routing or resolution.
  • Support users via phone, electronically, or in person as needed.
  • Perform Active Directory administration, including credential creation, password resets, and user profile troubleshooting.
  • Document issues, steps taken, and resolutions clearly and accurately.
  • Collaborate with on‑call technical teams when escalation is necessary.
  • Maintain strong communication and professionalism during all user interactions.
  **Minimum Qualifications:**
  • Previous experience as a Help Desk Technician or Support Analyst.
  • Strong understanding of modern software, systems, and IT technologies.
  • Active Directory experience (account management, password resets, profiles).
  • Excellent communication and interpersonal skills — able to assist users calmly and effectively.
  • Organized, dependable, and able to work independently with minimal supervision during overnight hours.
  • Valid driver’s license, proof of insurance, and reliable transportation (if on‑site presence is required).
  • Healthcare IT experience preferred but not required.
  • Familiarity with Google Workspace (G Suite) is a plus.
  **Ideal Candidate:**
  • Professional and articulate — represents the company well in all interactions.
  • Technically proficient — confident troubleshooting across a wide range of systems.
  • Calm under pressure — able to handle urgent or sensitive issues effectively.
  • Team‑oriented — works collaboratively with colleagues and partners.
  • Client‑focused — builds rapport easily and ensures a positive support experience.
  • A proactive problem solver — thinks critically and takes initiative.
  **Benefits:**
  • Health, Dental, and Vision Insurance
  • Paid Time Off
  **About the Company** We’re a leading provider of healthcare IT solutions, partnering with hospitals across the United States to deliver reliable technology support that keeps critical patient care operations running smoothly. **Apply Now**: Join us and contribute to a vital field! The next step is to submit your résumé and cover letter. Thank you for your interest in this position. We look forward to learning more about how your experience and skills align with our team’s goals. **Recruiter Contact** **Help Desk Hiring Team** *P.S. This opportunity is open to candidates who meet the qualifications outlined above. We welcome applications from all backgrounds. — End of refined description —