Remote Help Desk Tech II - Tier 2 MSP (Healthcare)

Harbor IT; United States; Hybrid; USD 65,000 - 86,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

401(k) with company match

Unlimited PTO and holidays

Professional development opportunities

Company-provided laptop

Job summary

Harbor IT is seeking a Help Desk Technician II for a remote-first role within its Service Delivery team. You will own tickets end-to-end, mentor junior technicians, and provide escalated support for healthcare and life sciences clients while upholding HIPAA and data-security standards.

The role involves occasional on-site support in the Greater Boston area and collaboration with infrastructure teams on deployments, migrations, and server upgrades.

Qualifications

• Bachelor's degree or equivalent in IT field preferred.

Responsibilities

• Serve as Tier 2 escalation point for complex hardware, software, and network issues.

Skills

Microsoft 365 & Azure

Active Directory administration

Security tooling familiarity

Networking fundamentals

HIPAA awareness

Customer-focused troubleshooting

Mentoring

Education

Bachelor's degree in Information Systems or Computer Science

Tools

Microsoft 365

Intune

Entra ID

Active Directory

GPO management

Job description

Harbor IT is seeking a Help Desk Technician II for a remote-first role within its Service Delivery team. You will own tickets end-to-end, mentor junior technicians, and provide escalated support for healthcare and life sciences clients while upholding HIPAA and data-security standards.

The role involves occasional on-site support in the Greater Boston area and collaboration with infrastructure teams on deployments, migrations, and server upgrades.