Remote Help Desk Technician — Flexible Hours & Training

Thrivas; Saint Petersburg (FL); Remote; USD 23,000 - 36,000; Full time

Benefits offered by this job

Full benefits after 90 days probation

Job summary

Thrivas is hiring an experienced Help Desk Technician. The role is full-time and permanent with a flexible schedule and the option to work from home. Benefits are provided after a 90-day probationary period.

The ideal candidate will have IT support experience or a Degree/Certificate in Information Technology and some professional customer service experience, such as in a call center. Bilingual applicants are encouraged but not required.

Qualifications

• Several years of IT support experience or a degree/certificate in IT.
• Some professional experience such as customer service in a call center.

Responsibilities

• Provide customer service support to individuals and businesses.
• Assist new users with basic training questions; forward training modules and direct them to the online support page for FAQs.
• Troubleshoot technical issues submitted through our online ticket center or answer calls from users having issues navigating the system.
• Senior Help Desk Techs will assist with integrating multiple systems to the company’s program.

Skills

IT support experience

Customer service experience

Call center experience

Education

Degree/Certificate in Information Technology

Job description

Thrivas is hiring an experienced Help Desk Technician. The role is full-time and permanent with a flexible schedule and the option to work from home. Benefits are provided after a 90-day probationary period.

The ideal candidate will have IT support experience or a Degree/Certificate in Information Technology and some professional customer service experience, such as in a call center. Bilingual applicants are encouraged but not required.