Remote Service Desk Technician — Weekend Shifts

Trace3; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis

401(k) retirement plan with employer"s

Training and development programs

Office snacks and beverages

Collaborative and cool culture

Work-life balance and generous paid to

Job summary

Trace3 is seeking a Service Desk Technician to support a diverse client base with monitoring and contract Service Desk offerings. The role includes acting as a liaison for the Service Desk team and updating runbook documentation as needed.

The position requires a high school diploma, 2+ years of IT experience, and familiarity with AD, Outlook/Exchange, VPNs, and MS 365. Competitive benefits and a flexible culture await in a dynamic environment.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience with IT systems and applications.
• Proficiency with Active Directory, Outlook, Exchange, O365.
• DNS knowledge and its application to network devices.
• Strong written and oral communication and interpersonal skills.
• Ability to adapt to rapid change and troubleshoot end-user tech.
• Certifications: CompTIA A+, Network+ preferred; MS-900 beneficial.

Responsibilities

• Monitor ticketing system boards, email, and phone calls.
• Act on requests following defined client procedures.
• Self-manage tasks per Service Desk guidelines.
• Create and manage workflow incidents in ticketing/monitoring tools.
• Escalate incident response tickets and assist with new-hire training.
• Serve as escalation point for Associate Service Desk Technicians.

Skills

Active Directory

Exchange / O365

VPN technologies

End-user computing

DNS knowledge

Communication skills

Interpersonal skills

Troubleshooting

Documentation

Education

High school diploma or GED

CompTIA A+ certification

CompTIA Network+ certification

MS-900 (Microsoft 365 Fundamentals)

Tools

Microsoft 365 apps

Ticketing system software

Monitoring tools

Job description

Trace3 is seeking a Service Desk Technician to support a diverse client base with monitoring and contract Service Desk offerings. The role includes acting as a liaison for the Service Desk team and updating runbook documentation as needed.

The position requires a high school diploma, 2+ years of IT experience, and familiarity with AD, Outlook/Exchange, VPNs, and MS 365. Competitive benefits and a flexible culture await in a dynamic environment.