Remote Help Desk Technician – CMS Support

Maximus; Cheyenne (WY); Teletrabalho; USD 29 000 - 32 000; Tempo integral

Resumo da oferta

Maximus is seeking a Tech 1 Help Desk to support CMS BOSC clients, providing remote desktop assistance, password resets, MFA troubleshooting, and profile management. The role requires strong communication, problem solving, and teamwork, with a Monday–Friday schedule in EST hours.

Clearance through CMS vetting is required. The position offers remote work across the US and exposure to diverse technology environments within the BOSC program.

Qualificações

• High School diploma or equivalent with 0-2 years of experience.
• Experience with call center telephony equipment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).
• Government experience preferred.

Responsabilidades

• Resetting user Ids and passwords.
• Unlocking accounts.
• Addressing system access challenges, troubleshooting MFA issues.
• Managing profile updates including approval/rejection of role requests.
• Addressing inquiries related to reports, data exchange and supporting documentation.
• Provide remote support and resolve issues for remote users.
• Identify areas deserving attention in the technical support environment and consult with management.
• Ensure tickets are documented and resolved in a timely manner.

Conhecimentos

Customer service

Communication

Analytical thinking

Teamwork

Formação académica

High School Diploma

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Maximus is seeking a Tech 1 Help Desk to support CMS BOSC clients, providing remote desktop assistance, password resets, MFA troubleshooting, and profile management. The role requires strong communication, problem solving, and teamwork, with a Monday–Friday schedule in EST hours.

Clearance through CMS vetting is required. The position offers remote work across the US and exposure to diverse technology environments within the BOSC program.