Remote Help Desk Technician – CMS Support (Temporary)

Maximus; United States; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Maximus, a trusted federal partner supporting CMS programs, is hiring for a fully remote Helpdesk/Desktop Support position. This temporary assignment runs from November 16, 2026 to December 31, 2026, with start contingent on CMS vetting and offer acceptance.

The role provides desktop, laptop, and peripheral support, remote access, ticket updates, and collaboration with project managers. A high school diploma and 0–1 years' experience, plus strong communication, are required.

Qualifications

• High School diploma or equivalent with 0–1 years of experience.
• Willing to work Monday–Friday, 10:30 AM–7:00 PM EST.
• Strong verbal and written communication /customer service skills.
• Strong analytical and problem-solving skills.
• Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
• Detail-oriented, organized, timely, and customer service-oriented.
• Able to work independently and in a team.

Responsibilities

• Provide Desktop and Operational Support to assigned site and remote offices.
• Diagnose, resolve, and follow up on issues relating to various user concerns.
• Use remote desktop software to provide remote support and resolve issues for users at remote or home offices.
• Provide written updates for problem resolution in ticketing system and knowledge bases.
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
• Assist in maintaining software and workstation image management, including imaging tasks.
• Identify areas deserving attention in the technical support environment and consult with management.
• Ensure tickets are documented and resolved in a timely manner.
• Work within the team framework and on assigned projects.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Teamwork

Adaptability

Independent work

Adaptability

Oral communication

Education

High School diploma

Additional training or education

Tools

Remote desktop

Imaging software

Ticketing system

Job description

Maximus, a trusted federal partner supporting CMS programs, is hiring for a fully remote Helpdesk/Desktop Support position. This temporary assignment runs from November 16, 2026 to December 31, 2026, with start contingent on CMS vetting and offer acceptance.

The role provides desktop, laptop, and peripheral support, remote access, ticket updates, and collaboration with project managers. A high school diploma and 0–1 years' experience, plus strong communication, are required.