Remote Help Desk Technician – CMS Support

Maximus; Columbus (OH); Remote; USD 40,000 - 49,000; Full time

Job summary

Maximus is seeking a capable Help Desk Technician 1 to support CMS BOSC clients from a fully remote setting. This role focuses on user administration, password resets, MFA troubleshooting, and desktop support for both remote and on-site users.

Responsibilities include incident ownership, ticket updates, and collaboration with project managers to ensure smooth production support and timely issue resolution.

Qualifications

• High School diploma or equivalent with 0–2 years of experience.
• Strong verbal and written communication /customer service skills.
• Strong analytical and problem-solving skills.
• Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.

Responsibilities

• Provide Desktop and Operational Support to assigned site and remote offices.
• Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
• Install and support a variety of PC operating systems.
• Diagnose, resolve, and follow up on issues relating to various user concerns.
• Use remote desktop software to provide remote support and resolve issues for users at remote or home offices.

Skills

Verbal & written communication

Analytical problem-solving

Customer service

Team and independent work

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Maximus is seeking a capable Help Desk Technician 1 to support CMS BOSC clients from a fully remote setting. This role focuses on user administration, password resets, MFA troubleshooting, and desktop support for both remote and on-site users.

Responsibilities include incident ownership, ticket updates, and collaboration with project managers to ensure smooth production support and timely issue resolution.