Remote Help Desk Analyst I: IT Support

Elevance Health, Inc.; Nashville (TN); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) + match

Medical

Dental

Vision

Paid time off

Job summary

Elevance Health is seeking a Help Desk Analyst I to provide first-line IT support for associates, recording requests and resolving simple issues within defined timeframes. The role emphasizes courteous service and accurate logging.

The position is remote, with scheduled daytime hours Monday to Friday CT, and may require some in-person training sessions to ensure effective onboarding and skill development.

Qualifications

• AA/AS degree in Information Technology or related field with 1 year IT experience.
• Experience with personal computers, networking or telecom troubleshooting preferred.
• Customer service experience strongly preferred.

Responsibilities

• Handles basic technical problems via telephone and resolves first-line issues.
• Logs and manages calls using established procedures.
• Performs fulfillment and special projects as needed.
• Refers requests that cannot be resolved immediately or escalates appropriately.
• Supports teammates with information and routine tasks as required.

Skills

Customer service

Technical basics

Problem solving

Education

AA/AS degree in IT or related field

Tools

SD tools

PC hardware knowledge

Job description

Elevance Health is seeking a Help Desk Analyst I to provide first-line IT support for associates, recording requests and resolving simple issues within defined timeframes. The role emphasizes courteous service and accurate logging.

The position is remote, with scheduled daytime hours Monday to Friday CT, and may require some in-person training sessions to ensure effective onboarding and skill development.