Remote IT Help Desk Analyst for Healthcare

QHR Health, LLC dba Ovation Healthcare; United States; À distance; USD 46 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health benefits

HSA with employer contributions

Wellness platform

Employee assistance

Paid time off

401(k) plan

Professional development

Company issued equipment

Résumé du poste

Ovation Healthcare is seeking a Service Desk Analyst I to provide fast technical assistance for computer systems, devices, and applications essential to our clients' work. You will diagnose issues, guide users through solutions, and coordinate with higher tiers, while maintaining HIPAA-conscious practices.

The role emphasizes strong customer service and reliable remote support in a remote work setting. Training and ongoing development are available.

Qualifications

• Associate degree in Information Technology or equivalent work experience.
• Knowledge of TCP/IP, DNS, WINS, and DHCP.
• Knowledge of MS Active Directory and network basics.

Responsabilités

• Serve as the first point of contact for customers seeking technical assistance by phone or email.
• Perform remote troubleshooting and diagnose issues.
• Provide accurate information on IT products or services and document resolutions.
• Escalate unresolved issues to the next level of support.
• Maintain HIPAA-compliant and customer-focused communication.

Connaissances

TCP/IP

DNS

Active Directory

Customer Service

Formation

Associate degree in Information Technology

Outils

Remote access tools

Diagnostic tools

Description du poste

Ovation Healthcare is seeking a Service Desk Analyst I to provide fast technical assistance for computer systems, devices, and applications essential to our clients' work. You will diagnose issues, guide users through solutions, and coordinate with higher tiers, while maintaining HIPAA-conscious practices.

The role emphasizes strong customer service and reliable remote support in a remote work setting. Training and ongoing development are available.