Remote Customer Care Associate I — Healthcare Support

The Elevance Health Companies, Inc.; Atlanta (GA); Remote; USD 21,000 - 26,000; Full time

Job summary

Elevance Health is seeking a Customer Care Representative I to support members and providers with benefits, eligibility and claims inquiries. The role offers virtual work with occasional in-person training and potential officely presence as needed, with a focus on accuracy and timely responses.

As part of a supportive team, you will handle calls and written inquiries, document outcomes, and utilize computer systems to gather information.

Qualifications

• HS diploma or equivalent required or combination of education/experience.
• Call center experience preferred.
• Healthcare environment experience preferred.
• Strong oral and written communication skills.

Responsibilities

• Responds to customer questions via telephone and written correspondence about benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents inquiry outcomes and maintains accurate records in the database.
• Develops positive customer relations and coordinates with internal teams.
• Uses digital tools and systems to track information and troubleshoot.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Elevance Health is seeking a Customer Care Representative I to support members and providers with benefits, eligibility and claims inquiries. The role offers virtual work with occasional in-person training and potential officely presence as needed, with a focus on accuracy and timely responses.

As part of a supportive team, you will handle calls and written inquiries, document outcomes, and utilize computer systems to gather information.