HelpDesk Analyst I - 3rd Shift, Hybrid-Eligible

Employee Relations Associates, Inc.; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Employee Relations Associates, Inc. is seeking a HelpDesk Analyst I for the 3rd shift (Tuesday through Saturday, 10pm–6:30am) to join a fast-paced IT support team in a healthcare setting.

You will provide technical support to staff, patients, and visitors, troubleshoot a wide range of issues, and handle 35–40 tickets daily using a ticketing system, with onsite work for the first six months and a later hybrid arrangement offering three remote days per week.

Qualifications

• CompTIA A+ certification required.
• 2+ years of hands-on help desk experience.
• Experience supporting Windows operating systems and mobile devices.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide technical support for end users across multiple platforms and devices.
• Troubleshoot hardware, software, application, and connectivity issues.
• Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications.
• Manage and resolve approximately 35-40 support tickets daily within a ticketing system.
• Deliver remote support and device management assistance.
• Escalate complex technical issues when necessary.
• Maintain accurate documentation and ticket updates.
• Collaborate closely with team members to ensure timely issue resolution.

Skills

CompTIA A+ Certification

Help desk experience

Windows support

Mobile devices support

Troubleshooting

Customer service

Team collaboration

Documentation

Education

High school or equivalent

Tools

Ticketing system

Remote support tools

Job description

Employee Relations Associates, Inc. is seeking a HelpDesk Analyst I for the 3rd shift (Tuesday through Saturday, 10pm–6:30am) to join a fast-paced IT support team in a healthcare setting.

You will provide technical support to staff, patients, and visitors, troubleshoot a wide range of issues, and handle 35–40 tickets daily using a ticketing system, with onsite work for the first six months and a later hybrid arrangement offering three remote days per week.