Remote Help Desk Analyst I – External Support

The Elevance Health Companies, Inc.; Nashville (TN); Remote; USD 42,000 - 65,000; Full time

Job summary

Elevance Health is seeking a Help Desk Analyst I (External Support) to provide first-line IT assistance to associates via phone and remote channels. The role emphasizes accurate ticketing, timely resolution, and escalation as needed, with an emphasis on customer service and IT fundamentals.

The position supports a hybrid/virtual work approach, with in-person training where required, and requires an AA/AS in IT or related field plus practical tech experience.

Qualifications

• Requires an AA/AS degree in Information Technology, Computer Science or related field of study and minimum 1 year experience with personal computers, computer networking, telecommunications or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background.

Responsibilities

• Handles basic technical problems via the telephone and resolves first line customer issues.
• Logs and manages calls while utilizing the correct procedures.
• Handles specialized functions including fulfillment and special projects.
• Make appropriate and timely referrals of any requests that cannot be immediately resolved.

Skills

Customer service

SD tools

PC hardware

Networking basics

Education

AA/AS in IT or related field

Tools

Help desk software

ITIL knowledge

Job description

Elevance Health is seeking a Help Desk Analyst I (External Support) to provide first-line IT assistance to associates via phone and remote channels. The role emphasizes accurate ticketing, timely resolution, and escalation as needed, with an emphasis on customer service and IT fundamentals.

The position supports a hybrid/virtual work approach, with in-person training where required, and requires an AA/AS in IT or related field plus practical tech experience.