Remote Tier I Help Desk Analyst

Talantir; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K

PTO 15 days

Holidays

Floating holidays

Elevate Day

Pet Insurance

Employee referral bonus

Teamwork & Growth

Job summary

Elevate Patient Financial Solutions is seeking a Help Desk Analyst Tier I for a remote-based role, offering a full-time/part-time schedule from Monday to Friday, 8 AM to 5 PM. The analyst resolves routine to moderate software and hardware issues, prioritizes requests, and provides excellent customer service while documenting inquiries.

The role includes basic Active Directory and Exchange administration, installation assistance, and adherence to HIPAA regulations.

Qualifications

• Associate degree in technology or 1–2 years related experience.
• Extensive knowledge of PC hardware and software support.
• 1+ year Windows 10/11 support or administration experience.
• Good working knowledge of Microsoft Office, Office 365, and Windows.
• 1+ years of Active Directory experience.
• Help Desk experience preferred.
• Excellent customer service skills (friendly, courteous, and helpful).
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Answer, evaluate, and prioritize requests for assistance from users with hardware, software, networking.
• Troubleshoot routine problems and refer complex issues to supervisor or technical staff.
• Provide excellent customer service and ensure user satisfaction.
• Log and track calls using IT service management software.
• Assist in installation of company computers, software, and peripherals.
• Maintain documentation of equipment in configuration management database.
• Analyze incidents and suggest improvements to reduce incidents.
• Interact with vendors to request service for defective products.
• Test software/hardware for usability and usefulness.
• Perform basic Active Directory and Exchange administration.
• Follow ElevatePFS processes to improve efficiency.
• Ensure compliance with HIPAA and related regulations.

Skills

Customer service

Analytical thinking

Multitasking

Windows support

Microsoft Office/Office 365

Communication

Professionalism

Education

Associate degree in technology

1–2 years related experience

Tools

Active Directory

Exchange administration

Job description

Elevate Patient Financial Solutions is seeking a Help Desk Analyst Tier I for a remote-based role, offering a full-time/part-time schedule from Monday to Friday, 8 AM to 5 PM. The analyst resolves routine to moderate software and hardware issues, prioritizes requests, and provides excellent customer service while documenting inquiries.

The role includes basic Active Directory and Exchange administration, installation assistance, and adherence to HIPAA regulations.