Remote Help Center Coordinator & Content Organizer

HRS Talent Solutions; Fayetteville (NC); Remote; USD 37,000 - 39,000; Full time

Job summary

HRS Talent Solutions is seeking a Website Help Centre Administration Coordinator for a remote role. You will review help articles, verify topic labels against the approved map, and place or flag each article in the proper section.

The content owner sets the article content; your job is to route it accurately and keep the help centre organized. The position is full- or part-time with a pay rate of $26.75–$28.55 per hour, depending on experience.

Qualifications

• Sharp eye for accurate classification and labeling of articles.
• Ability to navigate and search knowledge base systems.
• Comfort with remote collaboration and following published guidelines.

Responsibilities

• Review supplied help articles and compare labels to approved topic categories.
• Place or flag each article in the correct section according to map rules.
• Record article status changes and maintain clear publication notes.
• Ensure audience appropriateness for public vs. internal guidance.
• Preview navigation after changes to verify correct placement.

Skills

Attention to detail

Organizational skills

Basic browser usage

Willingness to ask questions

Job description

HRS Talent Solutions is seeking a Website Help Centre Administration Coordinator for a remote role. You will review help articles, verify topic labels against the approved map, and place or flag each article in the proper section.

The content owner sets the article content; your job is to route it accurately and keep the help centre organized. The position is full- or part-time with a pay rate of $26.75–$28.55 per hour, depending on experience.