Remote Website Change Coordinator

HRS Talent Solutions; Columbus (OH); Remote; USD 59,000 - 64,000; Full time

Job summary

HRS Talent Solutions is seeking a Website Administration Request Coordinator for a full-time remote role. You will convert incoming website change requests into clear, actionable tickets by identifying the exact URL, section, and proposed update, and ensuring proper approvals and sources are provided.

You will route requests to the appropriate teams, maintain records with the requester’s language, and track status from intake to publication, ensuring privacy and accuracy throughout the process.

Qualifications

• Experience handling customer service or user requests.
• Ability to ask precise clarifying questions when requests are vague.
• Skill in identifying exact URLs, sections and updates.
• Comfort routing requests to the correct teams with minimal guidance.

Responsibilities

• Read assigned online requests for page changes.
• Identify the exact URL, section, and proposed update.
• Check whether approval or a source is supplied.
• Ask a specific question for missing information.
• Route content and technical requests to the right team.
• Keep screenshots and private details in approved systems.
• Record ownership and status until the handoff is accepted.

Skills

Customer service

Attention to detail

Clear communication

Questioning skills

Job description

HRS Talent Solutions is seeking a Website Administration Request Coordinator for a full-time remote role. You will convert incoming website change requests into clear, actionable tickets by identifying the exact URL, section, and proposed update, and ensuring proper approvals and sources are provided.

You will route requests to the appropriate teams, maintain records with the requester’s language, and track status from intake to publication, ensuring privacy and accuracy throughout the process.