Remote Part-Time Help Content Specialist

HRS Talent Solutions; Eugene (OR); Remote; USD 37,000 - 40,000; Part time

Job summary

HRS Talent Solutions is seeking a Customer Service Help Content Assistant to work remotely on a part-time basis, earning $26.70 to $28.95 per hour. The role focuses on reviewing reader feedback for help articles, identifying unclear steps, and creating precise content notes for content owners.

Ideal for candidates with customer service or office administration exposure who can listen carefully and document issues clearly. No clinical or technical edits required.

Qualifications

• Experience in customer service or office administration is welcome but not required.
• Clear listening and precise notes are the skills this entry-level role needs first.

Responsibilities

• Read online feedback about help articles.
• Find the cited page or ask for its title or link.
• Record the confusing step in the customer's words.
• Route an immediate service need to support.
• Send the content issue to the approved editor.
• Track whether a response or correction remains pending.
• Keep private customer context in its case system.

Skills

Customer service

Office administration

Clear listening

Job description

HRS Talent Solutions is seeking a Customer Service Help Content Assistant to work remotely on a part-time basis, earning $26.70 to $28.95 per hour. The role focuses on reviewing reader feedback for help articles, identifying unclear steps, and creating precise content notes for content owners.

Ideal for candidates with customer service or office administration exposure who can listen carefully and document issues clearly. No clinical or technical edits required.