Remote Healthcare Tech Support Specialist

Athenahealth India; Belfast (ME); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Commuter support

Employee assistance program

Tuition assistance

Employee resource groups

Dog-friendly offices

Job summary

athenahealth is hiring a Client Support Center Analyst to assist healthcare organizations with product and workflow questions. This remote role focuses on delivering excellent customer experiences through phone, case management, and follow-up communications, coordinating with internal teams to drive resolution.

The role requires 3-4 years in customer-facing support, strong communication skills, and the ability to manage multiple inquiries while using Salesforce and related tools.

Qualifications

• 3-4 years of professional work experience in a customer-facing, support, operations, or business environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience using computer systems, business applications, and technology tools.

Responsibilities

• Develop expertise in athenahealth products, workflows, and support processes to assist customers effectively.
• Respond to customer inquiries received through inbound phone calls, support cases, and follow-up communications.
• Diagnose software, workflow, and system-related issues and provide guidance toward resolution.
• Document, track, and manage customer support requests within Salesforce and other designated systems.
• Communicate clearly with customers regarding issue status, next steps, and expected timelines.
• Collaborate with internal teams to investigate issues and coordinate solutions for customers.
• Apply troubleshooting methodologies to identify root causes and resolve customer concerns.
• Maintain productivity, quality, and service-level expectations while managing multiple customer interactions.
• Utilize AI-enabled tools and technologies, where appropriate, to improve efficiency, problem-solving, and customer support outcomes.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

Salesforce

Job description

athenahealth is hiring a Client Support Center Analyst to assist healthcare organizations with product and workflow questions. This remote role focuses on delivering excellent customer experiences through phone, case management, and follow-up communications, coordinating with internal teams to drive resolution.

The role requires 3-4 years in customer-facing support, strong communication skills, and the ability to manage multiple inquiries while using Salesforce and related tools.