Remote Healthcare Support Specialist - Patient Access

Tribe Staffing, LLC.; Bridgewater (VA); Remote; USD 20,664 - 28,929; Full time

Job summary

Tribe Staffing, LLC. is hiring a Healthcare Customer Service Expert for a 100% remote role. You will handle 60–65 high-volume calls per day from providers, referral sources, and patients, entering clinical and demographic data into the CareCentrix portal.

Bridgewater, VA is listed as a location, with a 100% remote work setup. Start date is Monday, February 10, 2025. The hourly rate is $17.50 with a monthly bonus incentive.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer-service experience in a call-center.
• Minimum 1 year healthcare experience with medical terminology.
• Ability to navigate dual monitors and multiple applications.
• Intermediate keyboarding ability (≥30 wpm).
• Basic PC skills with Word, Excel, Outlook, and Teams for communication.

Responsibilities

• Demonstrate empathy and patience when handling difficult callers or complex requests.
• Maintain strong attention to detail.
• Comply with HIPAA/PHI and company policies.
• Strive to meet or exceed personal performance goals for call quality and attendance.
• Be a collaborative team member who contributes positively to the work environment.

Skills

Customer service

Empathy

Attention to detail

HIPAA compliance

2+ years call-center experience

1 year healthcare exposure

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Job description

Tribe Staffing, LLC. is hiring a Healthcare Customer Service Expert for a 100% remote role. You will handle 60–65 high-volume calls per day from providers, referral sources, and patients, entering clinical and demographic data into the CareCentrix portal.

Bridgewater, VA is listed as a location, with a 100% remote work setup. Start date is Monday, February 10, 2025. The hourly rate is $17.50 with a monthly bonus incentive.