Remote Healthcare Support Specialist

Five Star Solutions; United States; Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid Training

Equipment Provided

Remote Work

Job summary

Five Star Solutions is seeking a customer service representative to support patients with compassionate, reliable service across multiple channels. You will handle inbound calls, assist with refilling medications, check referrals, and relay messages to doctors while confirming appointments.

This is a remote position available to residents of AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.

Qualifications

• 1 year of customer service or customer support experience.
• 1 year of call center or office background experience.
• Previous remote work from home experience a plus.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills with active listening.
• Excellent attention to detail.
• Must be 18 years of age.
• A background check required by state and federal laws.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
• Submit the form to show documentation of the call.
• Multitask using several screens and programs during patient/customer interactions.
• One must be able to type and talk at the same time to document the call.
• Access company and client resources to accurately handle the call.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be empathetic to the patient and their needs.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center experience

Remote work

Active listening

Attention to detail

Empathy

Time management

Job description

Five Star Solutions is seeking a customer service representative to support patients with compassionate, reliable service across multiple channels. You will handle inbound calls, assist with refilling medications, check referrals, and relay messages to doctors while confirming appointments.

This is a remote position available to residents of AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.