Remote Medical Billing Customer Care Specialist

Five Star Solutions; Mississippi; Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism and care. This remote role is open to residents in select states, including Mississippi.

You will handle inbound calls about statements, insurance payments, and balances, document interactions, and process payments, while escalating complex issues as needed. Paid training, full-time 40 hours weekly, with a modest night/weekend differential.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center

Communication skills

Computer skills

Attention to detail

Multitasking

Professional demeanor

Customer-focused service

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism and care. This remote role is open to residents in select states, including Mississippi.

You will handle inbound calls about statements, insurance payments, and balances, document interactions, and process payments, while escalating complex issues as needed. Paid training, full-time 40 hours weekly, with a modest night/weekend differential.