Eyecare SaaS Support Specialist

PracticeTek; United States; Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Possible bonuses or equity

Job summary

PracticeTek is seeking an experienced support specialist to assist RevolutionEHR customers nationwide. The role focuses on resolving software questions, guiding users through workflows, and coordinating with internal teams to deliver high-quality service.

The ideal candidate has eyecare exposure, strong communication skills, and a proactive approach to problem-solving in a fast-paced healthcare tech environment.

Qualifications

• 2 years of eyecare experience required or preferred.
• Experience in customer service, technical support, SaaS support, or help desk is advantageous.
• Healthcare/EHR/optometry industry experience is a plus.

Responsibilities

• Provide timely, professional support to RevolutionEHR customers via phone, chat, email, and support cases.
• Troubleshoot navigation, workflows, configuration, and system functionality; escalate when needed.
• Document interactions and troubleshooting steps; communicate status and next steps to customers.
• Collaborate with SMEs, Product, Development, and Billing to resolve issues and improve experience.
• Maintain knowledge of RevolutionEHR features, security, and HIPAA requirements; participate in training and process improvement.

Skills

Customer service

Technical support

SaaS support

Eye care knowledge

Job description

PracticeTek is seeking an experienced support specialist to assist RevolutionEHR customers nationwide. The role focuses on resolving software questions, guiding users through workflows, and coordinating with internal teams to deliver high-quality service.

The ideal candidate has eyecare exposure, strong communication skills, and a proactive approach to problem-solving in a fast-paced healthcare tech environment.