Remote Healthcare Customer Service Specialist

Sagility; San Jose (CA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Paid training

Health coverage

Wellness programs

Career advancement

Daily Pay

401(k) with employer contribution

Job summary

Sagility is hiring a Work from Home Customer Service Representative (Healthcare) to support our call center operations. You will handle customer inquiries, document interactions, and strive for high satisfaction while working remotely from a private workspace.

The role emphasizes empathy, clear communication, and timely problem resolution in a fast-paced team setting. Prior healthcare exposure and call center experience are valued, with comprehensive benefits available after onboarding.

Qualifications

• 1 year minimum in a call center environment.
• Excellent written and verbal communication.
• Ability to type 25 WPM with accurate data entry.
• Reliable attendance, with no absences in the first 90 days.
• Comfort using computer applications and a self-managed workspace.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Customer service

Communication skills

Typing 25 WPM

Computer skills

Healthcare knowledge

Call center exp

Education

High School Diploma or equivalent

Job description

Sagility is hiring a Work from Home Customer Service Representative (Healthcare) to support our call center operations. You will handle customer inquiries, document interactions, and strive for high satisfaction while working remotely from a private workspace.

The role emphasizes empathy, clear communication, and timely problem resolution in a fast-paced team setting. Prior healthcare exposure and call center experience are valued, with comprehensive benefits available after onboarding.