Remote Healthcare Customer Service Specialist

Sagility; Bakersfield (CA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Daily Pay

Health coverage after 90 days

Career advancement

Job summary

Sagility is hiring a Work from Home Customer Service Representative (Healthcare) to join our remote call center team in the United States. This role focuses on delivering compassionate, professional support to members and patients, with emphasis on accuracy and customer satisfaction.

As a frontline agent, you will handle calls, document details, and resolve inquiries while upholding quality standards. Prior call center and healthcare exposure is a plus; at least 1 year of experience is required,

Qualifications

• Must have excellent communication and empathetic listening.
• Ability to document interactions accurately and completely.
• Comfort with a fast-paced, team-oriented remote environment.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details in the system.
• Communicate empathetically and professionally with customers.
• Meet team goals for quality and customer satisfaction daily.

Skills

Strong communication

Interpersonal skills

Typing 25 WPM

Computer navigation

Education

High School Diploma or equivalent

Job description

Sagility is hiring a Work from Home Customer Service Representative (Healthcare) to join our remote call center team in the United States. This role focuses on delivering compassionate, professional support to members and patients, with emphasis on accuracy and customer satisfaction.

As a frontline agent, you will handle calls, document details, and resolve inquiries while upholding quality standards. Prior call center and healthcare exposure is a plus; at least 1 year of experience is required,