Remote Healthcare Customer Support Specialist

Sagility; Nashville (TN); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health coverage

Job summary

Sagility is seeking a remote Customer Service Representative for its healthcare-focused call center. You will handle incoming calls, document interactions, and provide clear, empathetic resolutions while aiming for high customer satisfaction in a fast-paced, team-driven environment.

Ideal candidates have at least 1 year in a call center and strong communication skills; healthcare experience is a plus, with comprehensive benefits and training provided.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication skills

Call center experience

Typing 25 WPM

Fast learner

Education

High School Diploma or equivalent

Tools

Computer applications

Job description

Sagility is seeking a remote Customer Service Representative for its healthcare-focused call center. You will handle incoming calls, document interactions, and provide clear, empathetic resolutions while aiming for high customer satisfaction in a fast-paced, team-driven environment.

Ideal candidates have at least 1 year in a call center and strong communication skills; healthcare experience is a plus, with comprehensive benefits and training provided.