Remote Healthcare Support Specialist

PSG Global Solutions, LLC; Kentucky; Remote; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

PSG Global Solutions, LLC is seeking dependable Healthcare Customer Service Representatives who listen, resolve concerns, and explain complex information clearly to patients and caregivers. In this remote role you’ll handle incoming calls, navigate multiple systems, and provide professional, thoughtful service to older adults.

You’ll meet service quality, productivity, and attendance expectations, adapt to change, and document interactions accurately.

Qualifikationen

• Clear communication and empathy when assisting customers.
• Ability to gather information and document it accurately.
• Comfort navigating multiple systems while on calls.
• Willingness to work evenings, weekends, and overtime as needed.

Aufgaben

• Handle high-volume incoming calls and explain products with professionalism.
• Navigate systems to gather and document customer information.
• Use good judgment to resolve issues during the first call when possible.
• Meet quality, productivity, and attendance expectations and adapt to change.

Kenntnisse

Communication

Analytical thinking

Problem solving

Customer service

Dependability

Flexibility

Background check

Ausbildung

Relevant degree or education substitution

Jobbeschreibung

PSG Global Solutions, LLC is seeking dependable Healthcare Customer Service Representatives who listen, resolve concerns, and explain complex information clearly to patients and caregivers. In this remote role you’ll handle incoming calls, navigate multiple systems, and provide professional, thoughtful service to older adults.

You’ll meet service quality, productivity, and attendance expectations, adapt to change, and document interactions accurately.