Remote Healthcare Customer Advocate

PSG Global Solutions, LLC; Georgia; Remote; USD 32,000 - 46,000; Full time

Job summary

PSG Global Solutions, LLC seeks motivated Healthcare Customer Service Representatives to assist customers, resolve concerns, and explain complex information. You will handle calls, navigate systems, and provide thoughtful service, including support for older adults.

Requirements include 3–6 months in customer service, healthcare experience preferred, and eligibility to pass a background check and drug screening. Remote work with evening and weekend flexibility is expected.

Qualifications

• 3–6 months of customer service experience; healthcare exposure preferred.
• Clear communication, analytical and problem-solving skills with a caring approach.
• Ability to pass a background check and drug screening.

Responsibilities

• Handle high-volume incoming calls, assess customer needs, and explain products with professionalism.
• Navigate multiple systems to gather and document customer information.
• Resolve concerns on the first call when possible, follow policies and escalate as needed.
• Meet service quality, productivity, and attendance expectations while adapting to change.

Skills

Customer service

Healthcare experience

Education

Relevant degree / education may substitute for experience

Job description

PSG Global Solutions, LLC seeks motivated Healthcare Customer Service Representatives to assist customers, resolve concerns, and explain complex information. You will handle calls, navigate systems, and provide thoughtful service, including support for older adults.

Requirements include 3–6 months in customer service, healthcare experience preferred, and eligibility to pass a background check and drug screening. Remote work with evening and weekend flexibility is expected.