Remote Healthcare Customer Support Specialist

PSG Global Solutions, LLC; Texas; Remote; USD 19,000 - 25,000; Full time

Job summary

PSG Global Solutions, LLC is seeking dependable Healthcare Customer Service Representatives to assist customers remotely in Texas. The role entails listening, resolving concerns, and guiding older adults through complex information with patience and professionalism.

You will handle high-volume calls, access multiple systems, document accurately, and strive to resolve issues on the first contact while adhering to policies and client guidelines.

Qualifications

• 3–6 months of customer service experience; healthcare experience preferred.
• Clear communication, analytical and problem-solving skills with a caring approach to older adults.
• Integrity, dependable attendance, adaptability, and flexibility to work evenings, weekends, Holidays, and overtime.
• Ability to pass a background check and drug screening.

Responsibilities

• Handle high-volume incoming calls, assess customer needs, and explain products and services with professionalism and care.
• Navigate multiple systems to gather and document customer information.
• Resolve concerns on the first call whenever possible according to policies and client guidelines; escalate when needed.
• Meet service quality, productivity, and attendance expectations while adapting to change and improving the customer experience.

Skills

Customer service

Healthcare experience

Active listening

Problem solving

Communication

Education

High school diploma or equivalent

Customer service certification (optional)

Job description

PSG Global Solutions, LLC is seeking dependable Healthcare Customer Service Representatives to assist customers remotely in Texas. The role entails listening, resolving concerns, and guiding older adults through complex information with patience and professionalism.

You will handle high-volume calls, access multiple systems, document accurately, and strive to resolve issues on the first contact while adhering to policies and client guidelines.