Remote Healthcare Support Specialist

Alorica Inc.; Idaho; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Company provided equipment

Remote onboarding and training

Health, dental, and vision coverage

Paid time off

Job summary

Alorica Inc. is hiring a Remote Healthcare Customer Service Representative to assist customers with questions and concerns from a home office. You will listen, diagnose, and explain solutions while maintaining accurate records and following up as needed.

This full-time role supports healthcare clients, with a focus on delivering great customer experiences from a remote setting. Ideal candidates have healthcare exposure, at least 6 months in customer service or sales, and a private, compliant

Qualifications

• Experience in healthcare customer service
• Strong listening and communication skills
• Ability to document interactions accurately

Responsibilities

• Guide customers through questions and issues with the product/service
• Listen actively to understand root causes and provide clear solutions
• Record detailed call information for auditing and follow-up
• Maintain and update customer records with current information
• Identify opportunities to introduce customers to new or enhanced services
• Provide recommendations to improve customer experience

Skills

Customer service

Healthcare experience

Education

High school diploma or GED

Job description

Alorica Inc. is hiring a Remote Healthcare Customer Service Representative to assist customers with questions and concerns from a home office. You will listen, diagnose, and explain solutions while maintaining accurate records and following up as needed.

This full-time role supports healthcare clients, with a focus on delivering great customer experiences from a remote setting. Ideal candidates have healthcare exposure, at least 6 months in customer service or sales, and a private, compliant