Remote Healthcare Support Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Florida; Hybrid; USD 15,000 - 21,000; Full time

Benefits offered by this job

Remote-friendly

Full-time

Training provided

Job summary

ResultsCX is seeking a Healthcare Customer Service Representative to support healthcare-related inquiries remotely across the United States. You will assist members with health insurance questions, policy details, benefits, and account updates.

The role involves handling inbound calls and outbound campaigns, guiding members through process steps, and using multiple systems to resolve issues while delivering compassionate service.

Qualifications

• High school diploma or GED required.
• Ability to type 25 words per minute.
• Proficient with multiple systems while talking to customers.

Responsibilities

• Assist customers with healthcare inquiries via phone.
• Handle inbound calls and outbound campaigns to inform about changes.
• Provide information on policy changes and enrollment questions.

Skills

Typing 25 WPM

Technical proficiency

Customer service

Education

High school diploma or GED

Tools

Windows 11

VoIP headset

Job description

ResultsCX is seeking a Healthcare Customer Service Representative to support healthcare-related inquiries remotely across the United States. You will assist members with health insurance questions, policy details, benefits, and account updates.

The role involves handling inbound calls and outbound campaigns, guiding members through process steps, and using multiple systems to resolve issues while delivering compassionate service.